Laser Printer Services repair HP LaserJet 5100 with hardware failures, 57 fan failure error, 50 service error, 50.1 fuser error, 49 communication error, paper jam error, paper input unit error and more in Los Angeles, Orange County and San Bernardino. Laser Printer Services repair team has the technical ability to fix HP LaserJet 5100 hardware failure and printer service error codes in Los Angeles and Orange County.
Every Hewlett Packard Laser Jet 5100 printer repair/service includes a free cleaning by HP Certified technicians. Our HP onsite printer service technicians carry HP LJ 5100 printer repair parts and have the technical ability to fix it on the first visit. We also provide Hewlett Packard LaserJet 5100 printer toner cartridges at a discount price.
We carry HP LaserJet 5100 Fuser Unit, LaserJet 5100 Maintenance Kit, Roller Kit, 5100 paper cassette trays, Registration Assembly for HP laser jet 5100, Transfer Roller, Pickup assembly for HP laserjet 5100 series printer, HP LaserJet 5100 Formatter PCA, DC Controller and tray 1 assembly for laser jet 5100 series printers.
| 13.XX PAPER JAM [LOCATION] |
Paper is jammed at the specified location (and possibly at other locations).
If the message persists after all jams have been cleared, a sensor or sensor lever might be stuck or broken. |
For all paper jam messages, do the following:
• Remove jammed paper from the specified location. Check the entire paper path for other pieces of paper in the path.
• Open and close the Top Cover to clear the message.
• If the jam reoccurs, see the Troubleshooting section in the User's Guide .
NOTE: If the steps listed in this document do not return the printer to a READY state, Contact Laser Printer Services @ (800) 815-2737 |
| 13.1 PAPER JAM OR 13.2 PAPER JAM |
Paper delay jam at paper feed area (13.1).
Paper stopped jam at paper feed area (13.2 |
- Ensure that paper trays are loaded properly,
- Check the input area for obstructions.
- Remove the print cartridge and check for paper in the paper path.
- Ensure that paper is feeding correctly from the appropriate tray (try using a freshly opened ream of paper).
- Inspect the pickup assembly by removing the paper tray.
- Locate the rubber roller with a purple, plastic hub (paper feed roller).
- Locate the paper pickup assembly that is directly behind the paper feed roller..
- Rotate the shaft to locate the half-moon rollers and ensure that it turns easily.
- Locate the black plastic coupler shaped like a dog bone that is immediately to the right of the shaft .
- If either the pickup assembly or the coupler is missing or damaged, the printer will need to be serviced.
- Do not fan paper to separate, bend the ream into a U shape to break the sheets free from one another.
- NOTE: Contact Laser Printer Services @ (800) 815-2737
|
| 13.5 PAPER JAM OR 13.6 PAPER JAM |
Paper delay jam at Fuser (13.05) or Paper stopped jam at Fuser (13.06). |
Check the paper path for obstructions at the Transfer Roller, Print Cartridge, Paper Feed Guide, and Fuser.
• Print a Configuration page to recreate the issue.
• Exchange the print cartridge with a known working cartridge, if possible.
Reseat the fuser, replacing if damaged. |
| 13.10 PAPER JAM |
Paper delay jam at paper reversing area, or Paper jam at Duplexer. |
Check the Duplexer and the rear area of the printer for obstructions or damage.
NOTE: If the steps listed in this document do not return the printer to a READY state, Contact Laser Printer Services @ (800) 815-2737 |
| 13.20 PAPER JAM OR 13.21 PAPER JAM |
Paper stopped jam in the paper path, or Paper delay jam at top.
Top may be open. |
• Check the entire paper path for obstructions such as paper in the path, under the print cartridge (look under the trap door with the green handle), in the rear of the printer or in the Tray 1 area. Also look in the Registration Area, Transfer Area, Paper Feed, and Fuser.
• Check that all assemblies are seated and doors are closed.
NOTE: If the steps listed in this document do not return the printer to a READY state, Contact Laser Printer Services @ (800) 815-2737 |
| 20 MEMORY alternates with PRESS GO TO CONTINUE |
The printer received more data than can fit in its available memory.
Too many macros, soft fonts, or complex graphics may have been transferred to the printer. |
Press the GO to print the transferred data (some data might be lost) and then simplify the print job or install additional memory.
NOTE: If the steps listed in this document do not return the printer to a READY state, Contact Laser Printer Services @ (800) 815-2737 |
| 21 PAGE TOO COMPLEX alternates with PRESS GO TO CONTINUE |
The data (dense text, rules, raster or vector graphics) sent to the printer was too complex. |
Press the GO key to print the transferred data. (Some data might be lost.) To print the job without losing data, from the Configuration Menu in the printer's Control Panel, set PAGE PROTECT = ON , print the job, and then return PAGE PROTECT = AUTO . Do not leave PAGE PROTECT = ON; it might degrade performance. If this message appears often, simplify the print job.
NOTE: If the steps listed in this document do not return the printer to a READY state, Contact Laser Printer Services @ (800) 815-2737 |
| 22 EIO X BUFFER OVERFLOW alternates with PRESS GO TO CONTINUE |
Too much data was sent to the EIO card in the specified slot (X). |
Press the GO key to clear the message. (Data will be lost.) |
| 22 PARALLEL I/O BUFFER OVERFLOW alternates with PRESS GO TO CONTINUE |
Too much data was sent to the parallel port.
This error can occur if the cable used is not IEEE-1284 compliant. For best results, use an HP IEEE-1284 compliant cable. |
Check for a loose cable connection and be sure to use a high-quality cable. (Some non-HP parallel cables might be missing pin connections or might otherwise not conform to the IEEE-1284 specification.)
Press the GO key to clear the error message. (Data will be lost.)
NOTE: If the steps listed in this document do not return the printer to a READY state, Contact Laser Printer Services @ (800) 815-2737 |
| 22 SERIAL I/O BUFFER OVERFLOW alternates with PRESS GO TO CONTINUE |
Too much data was sent to the serial port. |
• Make sure the correct serial pacing option is selected from the I/O Menu in the printer's Control Panel.
• Print a Menu Map and verify that the serial pacing item (from the I/O Menu in the printer's Control Panel) matches the setting on the computer.
• Press the GO key to clear the error message. (Data will be lost.)
NOTE: If the steps listed in this document do not return the printer to a READY state, Contact Laser Printer Services @ (800) 815-2737 |
| 40 BAD SERIAL TRANSMISSION alternates with PRESS key to continue |
The printer encountered an error while transferring data from the computer. The error might have occurred for several reasons: The computer was turned on or off while the printer was online. The printer's serial configuration was not the same as the computers |
• Verify cable connections.
• Make sure the printer's serial baud rate setting is configured the same as the computer. This setting is found in the I/O Menu in the printer's Control Panel.
• Press GO to clear the error message and continue printing.
• Turn off the printer.
• Reseat the EIO card and turn on the printer.
NOTE: If the steps listed in this document do not return the printer to a READY state, Contact Laser Printer Services @ (800) 815-2737 |
| 40 EIO X BAD TRANSMISSION alternates with PRESS the GO key to continue |
The connection has been broken between the printer and the EIO card in the specified slot.
X Description:
1 = EIO Slot 1
2 = EIO Slot 2 |
Press the GO to clear the error message and continue printing.
Turn the printer off and reseat the card. Turn the printer back on and send a print job.
NOTE: If the steps listed in this document do not return the printer to a READY state, Contact Laser Printer Services @ (800) 815-2737 |
| 41.X PRINTER ERROR alternates with PRESS GO TO CONTINUE |
A temporary printing error occurred.
X Description:
1 = Unknown misprint error
2 = Beam detect misprint error
4 = No VSYNC error
5 = Media feed error
9 = Noise VSREQ error |
• Press the GO . The page containing the error will automatically be reprinted.
• Turn the printer off and unplug it for twenty minutes. (Unplugging the printer allows it to discharge all of the power sources within the printer.)
• Turn on the printer.
If the error returns, reseat the fuser.
NOTE: If the steps listed in this document do not return the printer to a READY state, Contact Laser Printer Services @ (800) 815-2737 |
| 41.3 UNEXPECTED PAPER SIZE |
The paper size sent to print is not the same as the settings for the tray. |
• Make sure that all trays are correctly adjusted for size. (The printer will continue trying to print the job until size settings are correct.) If trying to print from Tray 1, make sure the printer's Control Panel setting for paper size is correctly configured. If trying to print from the optional Universal 500-sheet Tray, be sure to set the paper size dial to match the paper size loaded in the tray.
• After performing the actions above, press the GO key. The page containing the error will automatically reprint, or press CANCEL JOB to clear the job from the printer's memory.
NOTE: If the steps listed in this document do not return the printer to a READY state, Contact Laser Printer Services @ (800) 815-2737 |
| 41.5 MEDIA FEED ERROR |
Paper reached a sensor too early. |
• Inspect and clean the paper paths with a water-dampened, lint-free cloth to eliminate obstructions and paper dust.
• Print and review the Event Log. The Event Log retains the last 30 error messages. Use the Event Log to diagnose and troubleshoot intermittent failures. • Error Log results: 41.5 errors point to media that has reached the too early.
• Print and review the Configuration Page. A Configuration Page can be used to view printer settings and determine what options are installed on the printer. If an HP Jet direct printer server EIO card is installed, an HP Jet direct Configuration Page will print out as well.
• Print and review the Menu Map. A Menu Map lists paper tray configuration settings and sizes.
• Print a paper path test from all trays to recreate and isolate the issue.
NOTE: If the steps listed in this document do not return the printer to a READY state, Contact Laser Printer Services @ (800) 815-2737 |
| 49.x SERVICE ERROR |
Communication related issues
The codes following the 49. can vary widely. For example, they could appear as 49.4C03 SERVICE ERROR |
The first step with any printer troubleshooting is to isolate the printer from the network and any software applications that may be causing the problem.
The reason for testing the printer in this "stand alone" mode is to verify it is working properly.
To test the printer in "standalone" mode, perform the following:
• Turn the printer off and unplug any parallel cable from the printer.
• Unplug the network cable (if applicable) from the HP Jet-direct card (if equipped) and then remove the card from the formatter.
Power on the printer. After the printer reaches a Ready status, print the following test pages: Configuration page or Self Test page (list of installed options), Event Log (list of most recent printer events to aid with troubleshooting), Menu Map
NOTE: If the steps listed in this document do not return the printer to a READY state, Contact Laser Printer Services @ (800) 815-2737 |
| 50.X FUSER ERROR |
A Fuser error has occurred.
X Description:
1 = Low Fuser temperature
2 = Fuser warm up service
3 = High Fuser temperature
4 = Low/Bad line voltage (Printer hooked up to UPS)
5 = Inconsistent Fuser |
Turn the printer off, wait 20 minutes, and then turn on the printer.
Eliminate any contributing factors by performing the following steps:
• Remove the printer from any UPS (Uninterruptible power supply) devices.
• Remove the printer from any additional power supplies or power strips.
• Plug the printer directly into a wall outlet.
• If the printer is already plugged into a wall outlet, try another power source in the building that is independent from the one currently being used.
• The line voltage and current source at the printer location may need to be inspected to ensure that it meets the printer's electrical specifications.
• Reseat the fusing assembly.
• Replace the fuser. The 50.4 error message is usually related to an issue with the line voltage going into the printer.
NOTE: If the steps listed in this document do not return the printer to a READY state, Contact Laser Printer Services @ (800) 815-2737 |
| 51.X PRINTER ERROR |
A loss of beam detects occurred.
X Description:
1 = Beam detect error
2 = Laser error |
• Press the GO key . The page containing the error will automatically reprint.
• Turn off the printer.
• Turn the printer back on and resend a print job.
NOTE: If the steps listed in this document do not return the printer to a READY state, Contact Laser Printer Services @ (800) 815-2737 |
| 52.X PRINTER ERROR |
The Laser Scanner speed is incorrect.
X Description:
1 = Scanner startup error
2 = Scanner rotation error |
• Press the GO key . The page containing the error will automatically reprint.
• Turn off the printer
• Turn the printer back on and then resend a print job.
NOTE: If the steps listed in this document do not return the printer to a READY state, Contact Laser Printer Services @ (800) 815-2737
|
| 53.XY.ZZ PRINTER ERROR |
There is a memory error with an accessory. The DIMM that caused the error will not be used. Values of X, Y, and ZZ are as follows:
X = DIMM type
0 = ROM
1 = RAM
Y = Device location
0 = internal memory (ROM or RAM)
1 to 4 = DIMM slots 1, 2, 3, or 4
ZZ= Error number
0 = Unsupported memory
1 = Unrecognized memory
2 = Unsupported memory size
3 = Failed RAM test
4 = Exceeded maximum RAM size
5 = Exceeded maximum ROM size
6 = Invalid DIMM speed
7 = DIMM reporting information incorrectly
8 = DIMM RAM parity error
9 = ROM needs to be mapped to an unsupported address
10 = DIMM address conflict
11 = PDC XROM out of bounds
|
• Turn the printer off, and reseat or replace the specified DIMM.
• Try the DIMM in another slot.
• Replace the DIMM that caused the error.
NOTE: If the steps listed in this document do not return the printer to a READY state, Contact Laser Printer Services @ (800) 815-2737 |
| 56.X PRINTER ERROR |
A temporary printing error occurred.
X Description:
1 = Illegal input or bad accessory connector
2 = Illegal output |
• Press the GO key. The page containing the error will automatically reprint.
• Turn off the printer.
• Turn on the printer.
• Check the printer's configuration.
Verify accessory connection
NOTE: If the steps listed in this document do not return the printer to a READY state, Contact Laser Printer Services @ (800) 815-2737 |
| 57.X PRINTER ERROR |
An error occurred with the Fan's motor.
X Description:
4 = Printer fan
7 = Duplex fan
8 = Thermistor |
NOTE: If the steps listed in this document do not return the printer to a READY state, Contact Laser Printer Services @ (800) 815-2737 |
| 59.X PRINTER ERROR |
A printing error occurred.
X Description:
0 = Motor error
1 = Motor startup error
2 = Motor rotation error |
NOTE: If the steps listed in this document do not return the printer to a READY state, Contact Laser Printer Services @ (800) 815-2737 |
| 64.X PRINTER ERROR |
A scan buffer error occurred. |
• Turn off the printer
• Turn on the printer.
• Perform a cold reset:
• Turn off the printer.
• Remove any accessory, including the HP Jet-direct card.
• Hold down the GO button while turning on the printer.
• When the printer displays COLD RESET release the GO key .
NOTE: If the steps listed in this document do not return the printer to a READY state, Contact Laser Printer Services @ (800) 815-2737 |
66.XX.YY FINISHER/STAPLER STACKER FAILURE OR
66.XX.YY INPUT DEVICE FAILURE OR
66.XX.YY OUTPUT DEVICE FAILURE alternates with CHECK CABLES AND CYCLE POWER |
An error occurred in an external paper-handling device.
1st X = Device number in chain
2nd X = Device type (3 types):
1 Input
2 Output
3 Stapler/stacker unit
YY= Device specific error |
Press the GO to clear the message. If the message will not clear perform these steps:
• Turn off the printer.
• Turn on the printer.
• Check all cables.
• Reseat the external paper-handling device.
NOTE: If the steps listed in this document do not return the printer to a READY state, Contact Laser Printer Services @ (800) 815-2737 |
| 68 NVRAM ERROR CHECK SETTINGS |
An error occurred in the printer's nonvolatile memory (NVRAM) and one or more printer settings have been reset to its factory default. |
• Print a Configuration Page and check the printer settings to determine which values have changed.
Hold down CANCEL JOB while turning on the printer. This will clean up the NVRAM by removing old areas that are not being used
NOTE: If the steps listed in this document do not return the printer to a READY state, Contact Laser Printer Services @ (800) 815-2737 |
| 68 NVRAM FULL CHECK SETTINGS |
An error occurred in the printer's nonvolatile memory (NVRAM) and one or more printer settings have been reset to its factory default |
• Print a Configuration Page and check the printer settings to determine which values have changed.
• Hold down CANCEL JOB while turning on the printer. This will clean up the NVRAM by removing old areas that are not being used.
NOTE: If the steps listed in this document do not return the printer to a READY state, Contact Laser Printer Services @ (800) 815-2737 |
| 69.X PRINTER ERROR |
A temporary printing error occurred.
X Description:
0 = The Duplex mechanism has failed. |
• Turn off the printer.
• Turn on the printer.
• Reseat the Duplexer.
NOTE: If the steps listed in this document do not return the printer to a READY state, Contact Laser Printer Services @ (800) 815-2737 |
| 79.XXXX PRINTER ERROR |
The printer detected an error. The numbers (XXXX) indicate the specific type of error. |
• Turn off the printer.
• Turn on the printer.
• Try printing a job from a different software program. If the job prints, go back to the first program and try printing a different file. (If the message only appears with a certain software program or print job, contact the software vendor for assistance.)
If the message persists, try the following:
• Cycle power.
• Reseat or replace the interface cable and cycle power.
• Remove the DIMMs one at a time and cycle power.
• Try using the parallel interface, if possible.
• With the EIO cards removed from the printer perform a cold reset:
• Remove any accessory, including the HP Jetdirect card.
• Turn off the printer.
• Hold down the GO button while turning on the printer.
• When the printer displays COLD RESET , release the GO button.
NOTE: If the steps listed in this document do not return the printer to a READY state, Contact Laser Printer Services @ (800) 815-2737 |
| 8X.YYYY |
The EIO accessory in slot X has encountered a critical error as specified by YYYY.
X Description:
1 = EIO slot 1 - The printer detected an error with the EIO card.
2 = EIO slot 2 - The printer detected an error with the EIO card.
6 = EIO slot 1 - The EIO card detected an error.
7 = EIO slot 2 - The EIO card detected an error. |
Turn off the printer.
• Turn on the printer.
• Reseat the EIO board.
It might be possible to upgrade the EIO card firmware, although sometimes it is not possible to connect to it when the printer is in an error condition. NOTE: If the steps listed in this document do not return the printer to a READY state, Contact Laser Printer Services @ (800) 815-2737 |
