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HP Color Laser-Jet 4700 Printer Models we Service and Repair in Southern California Counties of L.A, OC and SBD
| Hewlett Packard 4700 Printer Description | HP CLJ 4700 Model |
| HP Color LaserJet 4700 | Q7491A |
| HP Color Laser-Jet 4700n | Q7492A |
| HP Color LaserJet 4700dn | Q7493A |
| HP Color LaserJet 4700dtn | Q7494A |
| HP Color LaserJet 4700ph+ | Q7495A |
We Carry Original HP Color LaserJet 4700/4710 Printing Supplies!
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Hewlett Packard Color LaserJet 4700/ HP CLJ 4710 series Printer Specification!
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HP Color LaserJet 4700 Series Printer - Numerical Control Panel Error Messages
HP Color LaserJet 4700/4710 critical error messages
HP color 4700 critical error messages inform a device failure. Some of these messages can be cleared by turning the 4700 printer off and then on. These messages are not affected by the AUTO CONTINUE setting. If a critical error persists, service is required.
- There is a jam in the stapler/stacker
- Press (question mark) for detailed information about clearing the jam.
- Press (up arrow) and (down arrow) to step through the instructions.
- If the message persists after clearing all pages, contact Laser Printer Services (800)815-2737
13.XX.YY JAM IN OUTPUT DEVICE alternates with For help press?
- Paper is jammed in an external paper handling device.
- The amber light on the stacker/stapler is blinking.
- Check the duplexer or the stapler/stacker for jammed paper. Press (down arrow) and (up arrow) to step through the instructions.
- If the message persists after clearing all pages, contact Laser Printer Services (800)815-2737
13.XX.YY JAM IN STAPLER For help press
- A staple is jammed in the stapler. Check the stapler/stacker for jammed staples.
- Press (question mark) for detailed information about clearing the jam.
- Press (down arrow) and (up arrow) to step through the instructions.
- If the message persists after clearing all pages, contact Laser Printer Services (800)815-2737.
13.XX.YY JAM IN TRAY X For help press
- A page is jammed in Tray 2 or in one or more of the optional trays.
- Press (question mark) for detailed information about clearing the jam.
- Press (down arrow) and (up arrow) to step through the instructions.
- If the message persists after clearing all pages, contact Laser Printer Services (800)815-2737
13.XX.YY JAM IN TRAY 1 Clear jam then press
Paper is jammed in Tray 1.13.XX.YY JAM IN PAPER PATH For help press
There is a jam in the paper path.
- Press (question mark) for detailed information about clearing the jam.
- Press (down arrow) and (up arrow) to step through the instructions.
- If the message persists after clearing all pages, contact Laser Printer Services (800)815-2737
13.XX.YY JAM IN DUPLEX PATH For help press
There is a jam in the duplex path.
- Press (question mark) for detailed information about clearing the jam.
- Press (down arrow) and (up arrow) to step through the instructions.
- If the message persists after clearing all pages, contact Laser Printer Services (800)815-2737
13.XX.YY JAM IN TOP COVER OR DUPLEX AREA For help press
There is a jam in the top cover area.
- Press (question mark) for detailed information about clearing the jam.
- Press (down arrow) and (up arrow) to step through the instructions.
- If the message persists after clearing all pages, contact Laser Printer Services (800)815-2737
13.XX.YY JAM INSIDE DUPLEXER For help press
Paper is jammed in the duplexer. Check the device for jammed paper.
- Press (question mark) for detailed information about clearing the jam.
- Press (down arrow) and (up arrow) to step through the instructions.
- If the message persists after clearing all pages, contact Laser Printer Services (800)815-2737
13.XX.YY MULTIPLE JAMS IN PAPER PATH For help press
There are multiple jams in the paper path. This includes the top cover area.
- Press (question mark) for detailed information about clearing the jam.
- Press (down arrow) and (up arrow) to step through the instructions.
- For more information, see clearing jams.
- If the message persists after clearing all pages, contact Laser Printer Services (800)815-2737
13.XX.YY MULTIPLE JAMS IN DUPLEX PATH For help press
There are multiple jams in the duplex path. This includes the top cover area.
13.XX.YY EXTERNAL OUTPUT DEVICE PAPER JAM
- Press (question mark) for detailed information about clearing the jam.
- Press (down arrow) and (up arrow) to step through the instructions.
- If the message persists after clearing all pages, contact Laser Printer Services (800)815-2737
20 INSUFFICIENT MEMORY For help press alternates with 20 INSUFFICIENT MEMORY
The printer has received more data from the computer than fits in available memory.
- Press (check mark) to continue printing.
- Reduce the complexity of the print job to avoid this error in the future.
- Adding memory to the printer may allow printing of more complex pages.
22 EIO X BUFFER OVERFLOW to continue press
The EIO card in card slot X has overflowed its I/O buffer during a busy state.
- Press check mark) to continue printing.
- If the message persists, contact Laser Printer Services (800)815-2737
22 EMBEDDED I/O BUFFER OVERFLOW alternates with to continue press
The embedded Jet Direct print server has overflowed.
Press (check mark) to continue. When this error occurs, data might be lost. If necessary, resend the job to the printer.
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22 PARALLEL I/O BUFFER OVERFLOW
- Press (check mark) to resume printing.
- If the message persists, disconnect the parallel cable at both ends and reconnect.
- If the message still persists, contact Laser Printer Services (800)815-2737
22 USB I/O BUFFER OVERFLOW to continue press
The USB buffer has overflowed during a busy state.
- Press (check mark) to continue printing.
- If the message persists, contact Laser Printer Services at (800) 815-2737
40 EIO X BAD TRANSMISSION to continue press
A connection with the card in EIO slot X has been broken.
- Press (check mark) to continue printing.
- If the message persists, contact Laser Printer Services (800)815-2737
40 EMBEDDED I/O BAD TRANSMISSION alternates with to continue press
A connection with the embedded JetDirect print server has been broken.
- Turn the printer of then on. Press (question mark) for more information.
- If the message persists, contact Laser Printer Services (800)815-2737
41.3 UNEXPECTED SIZE IN TRAY X For help press alternates with LOAD TRAY XX [TYPE] [SIZE] To use another tray press
Media is loaded that is longer or shorter in the feed direction than the size configured for the tray.
- If the incorrect size was selected, cancel the job or press (question mark) to access help. OR
- Press (check mark) to select another tray.
- Press (down arrow) and (up arrow) to step through the instructions.
41.5 UNEXPECTED TYPE IN TRAY X For help press alternates with LOAD TRAY XX [TYPE] [SIZE] to use another tray press
The printer senses a different media type in the media path than configured in the tray.
- If the incorrect type was selected, cancel the job or press (question mark) to access help. OR
- Press (check mark) to select another tray.
- Press (down arrow) and (up arrow) to step through the instructions.
44.1 USB ACCESSORY ERROR For help press
This message appears when a connected USB accessory draws too much power. When this happens, the ACC port is disabled and printing stops.
49.XXXX PRINTER ERROR To continue turn Off then On - A critical firmware error has occurred.
- Turn the printer off then on.
- If the message persists, contact Laser Printer Services (800)815-2737
50.X FUSER ERROR For help press
A fuser error has occurred. The following are specific fuser errors:
- 50.1: A low fuser temperature error has occurred in the main thermistor.
- 50.2: A fuser warm-up service error has occurred.
- 50.3: A high fuser temperature error has occurred in the main thermistor. 50.6: An open fuser error has occurred.
- 50.7: A fuser pressure release mechanism failure has occurred.
- The error might be due to an inadequate power supply, inadequate line voltage, or a problem with the fuser.
- Press (down arrow) and (up arrow) to step through the instructions.
- If the message persists, contact Laser Printer Services (800)815-2737
50.X FUSER ERROR To continue turn Off then On
A fuser error has occurred.
51.2Y PRINTER ERROR For help press alternates with 51.2Y PRINTER ERROR to continue turn Off then On
Either a laser beam detects an error, or a laser error has occurred.
The values of Y are:
- Y Description
- 0 - Black
- 1 - Cyan
- 2 - Magenta
- 3 - Yellow
- If the problem persists, contact Laser Printer Services (800)815-2737
52.XY PRINTER ERROR alternates with To continue turn Off then On
A printer error has occurred.
- Turn the printer off then on. Press (question mark) for more information.
- If the message persists, contact Laser Printer Services (800)815-2737
The parallel buffer has overflowed during a busy state.
- If prompted to do so, press (check mark) to continue. The printer should come to the Ready state, but will not make full use of all memory installed.Turn the printer off.
- Verify that all DDR SDRAM meets specifications and is correctly seated.Turn the printer on.
- If the problem persists, contact Laser Printer Services (800)815-2737 54.01 PRINTER ERROR to continue turn off then on
54.01 PRINTER ERROR to continue turn off then on
- Printing cannot continue. The humidity environmental sensor is abnormal. <
- Turn the printer off then on.
- If the problem persists, contact Laser Printer Services (800)815-2737
54.X PRINTER ERROR To continue turn Off then On
Printing cannot continue. There is a sensor malfunction.
- Values of X are:
- 01 - Humidity sensor
- 15 - Yellow
- 16 - Magenta
- 17 - Cyan
- 18 - Black
- Turn the printer off then on.
- Reseat the formatter.
- If the problem persists, contact Laser Printer Services (800)815-2737
56.XX PRINTER ERROR To continue turn Off then On
A printer error has occurred.
- Turn the printer off then on.
- If the problem persists, contact Laser Printer Services (800)815-2737
57.0X PRINTER ERROR To continue turn Off then On
A printer fan error has occurred.
- Turn the printer Off then On.
- If the problem persists, contact Laser Printer Services (800)815-2737
58.0X PRINTER ERROR for help press alternates with 58.0X PRINTER ERROR To continue turn Off then On
A memory tag error was detected.
- Turn the printer off then on.
- If the problem persists, contact Laser Printer Services (800)815-2737
59.XY PRINTER ERROR For help press alternates with 59.XY PRINTER ERROR To continue turn Off then On
A printer motor error has occurred.
- Turn the printer off then on.
- If the problem persists, contact Laser Printer Services (800)815-2737
60.X PRINTER ERROR alternates with To continue turn Off then On
A tray lifting error has occurred, where XX is the number of the tray.
- Press (down arrow) to see step by step information.
- If the error reappears, turn the printer off then on.
- If the error does not clear, record the message and contact Laser Printer Services (800)815-2737 62 NO SYSTEM To continue turn Off then On
No system was found.
- Turn the printer off then on.
- If the problem persists, contact Laser Printer Services (800)815-2737
65.XX.XX OUTPUT DEVICE CONDITION
An external output device has a condition that needs attention before printing can resume. The amber light on the stapler/stacker is blinking.
-
Remove any jammed paper and open and then close the top cover. If necessary, reseat the output device.
65.X.X OUTPUT DEVICE DISCONNECTED
Communication between the printer and the device has been broken. The device could be disconnected.
- Turn the printer off. Replace the stapler/ stacker on the printer.
- Turn the printer on. If the error does not clear, record the message and contact Laser Printer Services (800)815-2737
66.XX.X OUTPUT DEVICE FAILURE
The stapler/stacker has failed. The amber light on the stapler/stacker is solid.
- Turn the printer off.
- Check the stapling bed for jammed paper or staples. Verify that the stapler cartridge is intact.
- Check that nothing is obstructing the movement of the stapler/stacker.
- Check that the output tray is properly installed.
- Turn the printer on.
68.X PERMANENT STORAGE FULL For help press alternates with 68.X PERMANENT STORAGE FULL To continue press
A non-volatile storage device is full. Pressing the (check mark) button should clear the message. Printing can continue, but there may be unexpected behavior.
X Description - 0 for onboard NVRAM
- 1 for removable disk (flash or hard) Action
- Press (check mark) to continue.
- For 68.0 errors, turn the printer off then on.
- If a 68.0 error persists, contact HP Support.
- For 68.1 errors, use the HP Web Jet-admin software to delete files from the disk drive.
- For 68.1 errors that persist, contact HP Support.
68.X PERMANENT STORAGE WRITE FAIL To continue press
A non-volatile storage device is full. Pressing the button should clear the message. Printing can continue, but there may be unexpected behavior.
X Description - 0 for onboard NVRAM
- 1 for removable disk (flash or hard) Action
- Press (check mark) to continue.
- If the message persists, turn the printer off then on.
- If the problem persists, contact Laser Printer Services (800)815-2737
68.X STORAGE ERROR SETTINGS CHANGED For help press alternates with 68.X STORAGE ERROR SETTINGS CHANGED To continue press
One or more printer settings saved in the non-volatile storage device is invalid and has been reset to its factory default. Pressing the (check mark) button should clear the message. Printing can continue, but there may be unexpected behavior.
- Press (check mark) to continue. • If the message persists, turn the printer off then on. • If the problem persists, contact Laser Printer Services (800)815-2737
- 69.X PRINTER ERROR For help press alternates with 69.X PRINTER ERROR To continue turn Off then On
- A printer error has occurred
- Action
- Turn the printer off then On. Press (question mark) for more information.
79.XXXX PRINTER ERROR To continue turn Off then On
A critical hardware error has occurred.
- Turn the printer off then on.
- If the problem persists, contact Laser Printer Services (800)815-2737
8X.YYYY EIO X ERROR
The I/O accessory card in slot X has encountered a critical error.
- 1: error in slot 1
- 2: error in slot 2
- Turn the printer off then on.
- If the problem persists, contact Laser Printer Services (800)815-2737
8X.YYYY EMBEDDED JETDIRECT ERROR
This message is generated by a failure of the embedded Jet direct print server.
- Turn the printer off then On. Press (question mark) for more information.
- If the message persists, contactLAser PRinter Services at (800) 815-2737
53.XY.ZZ CHECK RAM DIMM SLOT X
A memory error has occurred.
55.0X.YY DC CONTROLLER ERROR For help press alternates with 55.0X.YY PRINTER ERROR to continue turn Off then On
A printer command error has occurred.
- There is a jam in the stapler/stacker
- Press (question mark) for detailed information about clearing the jam.
- Press (up arrow) and (down arrow) to step through the instructions.
- If the message persists after clearing all pages, contact Laser Printer Services (800)815-2737
13.XX.YY EXTERNAL OUTPUT DEVICE PAPER JAM
HP Color Laser-Jet 4700 Printer Parts List and Part Numbers!
| HP CLJ 4700 PART DESCRIPTION | HP 4700 PART NUMBER |
| HP laserjet 4700 Fixing/Fusing Assy/ 110V | RM1-3131-000 |
| HP CLJ 4700 Fuser Kit /Maintenance Kit | Q7502A |
| Transfer Belt Color LJ 4700/n/dn/dtn/ph+ | RM1-3161 |
| Pad Separation, Tray 2 HP CLJ 4700 | RF5-3750-020 |
| Paper Pick-Up Ass'y | RM1-1756-000 |
| Roller, Pick-Up, Tray2/1500S Feeder | RM1-0037-000 |
| Roller, Pick-Up,Tray2/1500S Feeder | RM1-0036-000 |
| DC Controller PCB, CLJ4700/n/dn/dtn/ph+ | RM1-1607-000 |
| Power Supply, HV, CLJ 4700/4730mfp | RM1-1608-000 |
| Formatter, CLJ 4700 base model only | Q7491-67906 |
| Formatter, CLJ 4700n/dn/dtn | Q7492-67903 |
| Formatter, CLJ 4700ph+ | Q7495-67903 |
| HP EIO Hard Disk | J6073A |
| HP 128MB SDRam Dimm | Q7721A |
| HP 256 MP SDRam Dimm | Q7722A |
| HP 512MB SDRam Dimm | Q7723A |
| Duplexer, CLJ 4700/n/dn/dtn/ph+ | RM1-1784-000 |
| 500S Feeder/Tray, CLJ 4700/CP4005 |
Q7499A |
| Power Supply, LV, 110V, CLJ4700/4730mfp |
RK2-0627 |
| 620 HP JetDirect Network Card | J7934A |
| 625n HP Jetdirect Card (625N) | Q7960A |
| 635n HP Jetdirect Card (635N) | J7961A |